Privacy Policy

January 2022

Scope of this Policy

Mech TV Ltd is committed to protecting your privacy. This privacy and cookies policy (“Policy”) sets out the types of personal data we collect; explains how and why we collect and use your personal data; explains when and why we will share personal data with other organisations; and explains your rights and choices when it comes to your personal data.

When you use our services (“Service(s)”) by accessing our website at https://www.mech-plus.com (the “Website”) or streaming any content accessed from the Website or via our mobile applications (our “App”) this Policy will apply to you.  This Policy also applies if you contact us or we contact you about our Service(s).

Our Website or App may contain links to other websites operated by other organisations.  These third party organisations will have their own privacy policies which you should read carefully before providing any of your personal data as we do not accept any responsibility or liability for websites of other organisations.

The Data Controller is Mech TV Ltd (“we” or “us”).  We determine the purpose and manner in which your personal data is used.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access the website or apps.

The kind of information we may hold about you

Upon accessing our Services, you may provide us with:

Your personal details, including your name, title, postal and billing addresses, email addresses, phone numbers and date of birth;

Your debit or credit card details, bank details and other payment information;

Your account login details, such as your username and password.

When you browse our Website or use our App, we may collect:

Purchase Information (e.g., what you have bought, when and where you bought it and how you paid for it)

Information about your online browsing behaviour on our Website and App and information about when you click on one of our advertisements (including those shown on other organisation’s websites);

Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.

When we communicate with each other or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

Personal data you provide about yourself anytime you contact us about our Services, (for example, your name, username and contact details) including by phone, email or post or when you speak with us through social media

Details of the emails and other digital communications we send to you that you open, including any links in them that you click on

Your responses to customer surveys and questionnaires

We may also use personal data from companies that supply information, online media channels, and our Service Providers.

How your personal information is collected

We collect information that you provide voluntarily. Certain parts of our Service(s) may ask you to provide personal information voluntarily, to register an account with us, to place an order with us, to subscribe to a service from us, to subscribe to marketing communications from us, and/or to submit enquiries to us. 

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

We also collect some information automatically when you visit the Websites. Collecting this information enables us to better understand the visitors who come to our Websites, where they come from, and what content on our Websites is of interest to them. 

Some of this information may be collected using cookies and similar tracking technology. We use cookies and similar tracking technology (collectively, ‘Cookies’) to collect and use personal information about you, including to serve internet-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

Our use of your personal data

The situations in which we will process your personal information are listed below: 

To create an account for you to help us provide a more personalised service suited to meet your preferences.

Ensure that the Websites are presented in the most effective manner for you and your device. 

Send you newsletters or provide you with information, products or services that you request from us, or which we feel may interest you.

Carry out our obligations arising from any contracts entered into between you and us

Check the authenticity of applications.

Process payments and refunds.

Interact with you and handle and respond to communications with you.

Promote customer interactions, activities and engagement.

Notify you about changes to our service.

Obtain and analyse your feedback as part of customer surveys.

Analyse customer behaviour and purchases within the Websites and improve the quality and relevance of our Websites to our visitors.

Store information about your preferences to allow us to customise our site and newsletters according to your individual interests.

Handle any disputes which we may have with you. 

Detect and/or prevent illegal or undesirable activities within the Websites. 

Training purposes.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it, such as: (i) for the purpose of performing a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, iii) where we have your consent to do so, or (iv) where we have a legal obligation to collect personal information from you.

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be for our legitimate commercial interest, to operate the Websites and make these available to you as necessary to provide our products and services to you, for interacting with you, responding to your queries and maintaining good customer relations, for monitoring our communications with you, analysing customer behaviour and purchases, undertaking and optimising marketing and contacting you in respect of incomplete orders, obtaining customer feedback, handling disputes, staff development and for the purposes of detecting or preventing illegal or undesirable activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

Using your personal data for a different purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so. 

Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.

Protecting your personal data

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

Site access controls, only authorised personnel are able to gain access to premises, buildings and rooms where your information is being processed.

IT access controls, only authorised personnel are able to gain access to your information stored electronically within our IT systems.

IT security controls, use of appropriate technology and security measures to ensure secure storage of your information.

Policies & procedures, comprehensive data protection and IT security policies and procedures setting out the way in which your information must be handled by staff.

Although we are based in the UK, the nature of our work means that we sometimes need to transfer information, including personal information, to other organisations based outside the European Economic Area (EEA). We may also need to transfer information to our staff, or those of our suppliers, operating outside the EEA. We will only transfer your personal information outside the EEA if adequate protection measures are in place. To ensure that your personal information does receive an adequate level of protection outside the EEA we use the following protection measures: 

Transferring to countries approved by the European Commission

Using model contractual clauses approved by the European Commission

Requiring companies we transfer information to in the United States to be signed up to the EU/US Privacy Shield Framework

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Sharing personal data with Service Providers and other organisations

Service Providers

We work with carefully selected Service Providers that carry out certain functions on our behalf.  These include, for example, companies that help us with customer care services, network and technology services, storing and combining data, processing payments and fulfilling orders. We only share personal data that enable our Service Providers to provide their services.

All service providers are required to take appropriate security measures to protect your personal information. We do not allow third party service providers to use your information for their own purposes. We only permit them to process your personal data for specified purposes in accordance with our instructions. 

Sharing personal data with other organisations

We may share personal data with other organisations in the following circumstances:

if the law or a public authority says we must share the personal data;

if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or

to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you to. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us.

How long we use personal data for

We only retain your information for as long as necessary for the purposes described above, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which it has been processed, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Data Protection Rights

Under certain circumstances, by law you have the right to:

Request access to a copy of the personal information we hold about you

Request correction of any incomplete or inaccurate information we hold about you 

Request erasure of information where there is no good reason for continued processing 

Object to processing of your information where we are relying on a legitimate interest to process your information.

Where we are processing your information for a particular purpose based on your consent, you have the right to withdraw your consent at any time. 

Request restriction to suspend our processing of your personal information.

Request transfer of your personal information to another party which you have provided to us.

Opt out of marketing communications which we send you at any time.

If you want to exercise any of these rights please contact us. 

You will not have to pay a fee to exercise any of your rights, however we may charge a reasonable fee if your request is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. 

How to contact us

If you have any questions about how we collect, store and use personal data please contact us.

Email: info@mech-plus.com

Mail:

Mech TV Ltd,
Llanelli,

Carmarthenshire,

SA15 3YE

Complain to the data protection regulator

We’d like the chance to resolve any complaints you have, however you also have the right to complain to the UK data protection regulator (the ICO) about how we have used your personal data. Their website is https://ico.org.uk/.